Privacy Policy

Last Updated: February 20, 2026

1. Introduction

Pro Tune Mobile Mechanic ("we", "our", "us") respects your privacy and is committed to protecting your personal data in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

2. The Data We Collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data: includes first name, last name, username or similar identifier.
• Contact Data: includes service address, email address, and telephone numbers.
• Vehicle Data: includes make, model, year, registration number, and service history.
• Financial Data: when payments are processed, our third-party processors handle this securely. We do not store credit card details on our servers.
• Technical Data: includes internet protocol (IP) address, browser type and version, time zone setting and location, operating system, and platform.

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To perform the contract we are about to enter into or have entered into with you (e.g., providing a quote or performing a mobile mechanic repair).
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal obligation.

4. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

5. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

6. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to request access, correction, erasure, restriction, transfer, and the right to object to processing. If you wish to exercise any of these rights, please contact us.